Tired of getting stuck in voice mail jail?  Frustrated that the automated attendant does not offer menu options that meet your specific situation?   Heck yes!  Well, it doesn’t have to be this way.  Read on to find out how.

A Very Short Story:  This morning after a severe thunderstorm I was forced to call our local utility company about a large limb hanging on the electrical wires serving my home.  I wasn’t looking forward to this call.  This company has in recent years taken a helluva lashing from customers for having terrible customer service.  The good news?  Yes, they still had the awful automated attendant BUT, this time it was so easy to get a live person who could address my particular situation.  This experience left me smiling and relieved and it only took about two minutes.

We love all of our international customers!  And we’ve got a special spot in our hearts for our Aussie friends.  We can help get your equipment back up and running, even if you are on the other side of world.  Here’s a note from the ACS Smile File AND (shhhhh!) a cost-saving magic code at the end of this story.

Our Aussie friends who design and manufacture trailer and truck spare parts were having some seriously frustrating problems with their Yaskawa Servo Packs.  The ACS tech team got right on the repairs and shipped them back to Australia in perfect working order.  This is what our customer Steve had to say after they reinstalled their repaired drives:

“See a penny pick it up, all the day you’ll have good luck.”  No doubt you’ve heard that childhood chant, or something like it.  Thursday, May 23rd is officially Lucky Penny Day so ACS is declaring that Lucky Penny Day is Your Lucky Day.

Save lots of pennies by taking advantage of our 20% discount on all power supply repairs if you order your repair by Friday, May 24, 2013.   And, that’s on top of our current free shipping promotion that runs until May 31.

Now it really is your lucky day!  Visit our website or call and talk to our awesome customer service reps to take advantage of Lucky Penny Day.

Free evaluations at ACS have ALWAYS been free, and now, for a limited time so is the shipping – both ways.   And that’s free shipping for Allen Bradley, ABB, Cincinnati Milacron, Fanuc, Okuma, Yaskawa and thousands of other manufacturers serviced by ACS Industrial.

As you may have discovered by now, there are only a limited number of qualified and reliable electronic repair centers for industrial electronics.

And those few centers are probably NOT located in your town which means you may have to ship your item to get it repaired.   Free shipping can sure take some of the sting out that.  Ready right now?  Click this link: Get Free Shipping For My Electronic Repairs  or keep reading for more info.

Here in the Mid-Atlantic area we have yet to have our first major thunderstorms of the season but this is literally the lull before the storm(s).

It’s almost that time of year again – thunderstorms and lightning strikes.

Here are the heart-stopping facts that put your electronic gear in danger:

• 100 lightning flashes strike earth every second
• At any given time, approximately 2000 thunderstorms are in progress around the world
• Lighting can produce currents as high as 500 kA and voltage up to 30,000 kV

This kind of power can easily damage or destroy any industrial or commercial electronic equipment.

We’ve just upped our rock solid warranty from one year to two!  And, the new two-year warranty STILL covers both parts and labor as it always has.  No fine print.   We stand behind our expert workmanship!

When your equipment breaks down after the OEM warranty is up, you might feel a bit abandoned by your OEM.  They would rather sell you an expensive new piece of equipment.

But chances are good that your equipment still has a lot of life left in it, and with ACS Industrial Services you’ve got options.  Repair makes good sense that saves you money and improves your bottom line.  Two year warranties just make it even better.

Think about it…if you go to the doctor and he or she treats only your obvious symptoms, are you cured?  Probably not.  Sooner or later the problem will return.  Getting at the root cause of the problem is key to the cure for both humans and machines.

For example, how many times have you or, let’s say somebody you know, replaced a damaged circuit board, only to have the same problem happen again?  The circuit board often takes one on the chin for the team!

If Justin Bieber songs are all over your playlist, chances are you don’t even remember a time before touch screens; they are just a part of your every-day life, ubiquitous and expected.  To the rest of us, touch screens are still a bit awe inspiring.  ATM machines, cell phones, car navigation systems, retail point-of-sale terminals, monitors and industrial control panels – they are almost everywhere.

Printed circuit boards have become ubiquitous.  They are literally just about everywhere from the cheapest little toys to the latest DOD weapon system.  Case in point:  tear open one of those cute but annoying musical greeting cards and what do you find at its heart?  A tiny electronic circuit.

We like to think of circuit boards as being a very modern invention, but in reality they are anything but.  He might have ridden a horse to the laboratory, but in 1903 German inventor Albert Hanson was already describing flat foil conductors laminated to an insulating board.  A year later in 1904 Thomas Edison was experimenting with chemical methods of plating conductors onto linen paper.  By 1927 Charles Durcase had patented a method of electroplating circuit patterns and we were well on our way to the modern printed circuit board.

Getting good servo motor repair shouldn’t be complicated or intimidating.  You need that motor back up and running and there are lots of choices out there to get it repaired.  Some good, some not so good.  Typical servo motor problems include failed windings, broken shafts, seized bearings, non-functioning brakes, and bad encoders or resolvers.

What makes for good servo motor repair? Besides a good price and fast turnaround  (those are expected!), here’s a short list of some things you should ask about and expect from the best servo motor repair shops:

• Tests and troubleshoots the entire motor